Q1：Do you offer Cash On Delivery?
A：Yes. Cash On Delivery is available in eligible service areas. Select the COD
option during checkout when available and pay when your parcel arrives.

Q2：Do I need to pay online in advance?

A：No advance online payment is required for an eligible Cash On Delivery order.

Availability depends on the delivery destination.

Q3. How will my order be confirmed?

A：Please provide an active phone number and a complete delivery address. We or

the delivery partner may contact you to confirm order and delivery details.

Q4. How long does delivery take?

A：Delivery time varies by destination and courier service. The estimated delivery

window will be shown or confirmed after the order is placed.

Q5.How should I use the personal-care products?

packaging. Stop use if irritation occurs.

Q6.How do I prepare the herbal tea?

package directions.

Q7.Can I change or cancel my order?

A:Contact us as soon as possible. Once an order has been processed or dispatched,
changes may no longer be possible.

Q8.What should I do if my parcel arrives damaged?

A:Contact customer service with your order number and clear photos of the parcel
and product. We will review the issue according to the store's published return and refund policy.